• Plasma Frequently Asked Questions

    Welcome to the Plasma FAQ page-your source for answers to your Plasma questions.

    Please send your Plasma questions to support@cakewalk.com and we'll add them to our FAQ.

    Frequently Asked Questions - Cakewalk 

    Please note: all references are to version 9.0 menu items unless otherwise indicated.

    General

    MIDI

    Audio

    Staff View

    Error Messages

    What can I do to correct trouble with sync between audio and MIDI data?
    First, go to Options > Audio > Advanced and check 'Always use MME'.  Hit OK and restart Plasma.  Plasma will reprofile your soundcard.  If you are still have problems, go to Options > MIDI Devices and make sure that there are no software synthesizers selected such as Microsoft GS Wavetable, Roland VSC, or SW Synth.

     (Back to top)

    What can I do about the error message I get when opening Bundle files or inserting Wave files?
    1) Go to Options | Audio | Advanced in Cakewalk, and make sure the Data Directory is pointing to a valid directory. Also, make sure there's enough free hard disk space on the drive to which the Data Directory path points.

    2) Make sure that the computer's date is set to the current date. Do this by going to Start | Settings | Control Panel | Date/Time, or by right-clicking on the taskbar's clock and choosing Adjust Date/Time.

    4) If you're importing a Wave file, note that it must be in PCM format, 8 or 16 bits, stereo or mono. If the file is not 8 or 16 bits,  or is in a format other than PCM (such as ADPCM, TrueSpeech, or any "compressed" format), Cakewalk Pro Audio won't load it.

    6) Reinstall the drivers for the sound card. Make sure there are no other sound drivers installed. If you've ever had another sound card installed, make sure the drivers and all references to that card (in AUTOEXEC.BAT and SYSTEM.INI) have been completely removed. Make sure no other unnecessary drivers are loaded (Roland MPU 401, TTS MPU 401,  etc.).

    7) If  you use accentuated characters  like " "  in your song name or the directory where the .WRK is saved, rename the file or the directory without those characters.

    8) Reinstall Cakewalk in a different directory, and don't migrate the preferences from your previous version of Cakewalk. (Back to top)

    What can I do to free up disk space on my audio drive?
    Run Cakewalk's Clean Audio Disk routine (Tools | Clean Audio Disk). To prevent any loss of audio data, make sure your .WRK files are stored on the computer's hard drive (not any removable media drive), and carefully follow the directions presented in the Users Guide. (Back to top)

    How can I backup my songs?
    Cakewalk .WRK files containing no audio data or files in the Standard MIDI Format can simply be copied to a floppy or other removable media. All .WRK files containing audio data must be saved in Cakewalk's Bundle file format (.bun). Bundle files are usually large, and can be backed up to CDR or other large capacity removable media. (Back to top)

    What can I do about pops in my audio?
    Make sure you have the most recent drivers for your soundcard installed.

    In Options | Audio, try increasing the Buffers in Playback Queue setting by small amounts.

    In Options | Audio | Advanced, try turning Enable Simultaneous Record and Playback off.. If it works with Simultaneous Record and Playback off but not on, there is most likely a problem with the drivers for the soundcard and the manufacturer should be contacted.

    The video setup of the computer can also cause these types of problems. Go to Control Panel | System | Performance | Graphics, and turn "Hardware acceleration" down a couple of notches. If that doesn't help, try any or all of the following: Update the video driver from the manufacturer of the card, try the Windows provided driver for your specific card (instead of the manufacturers), try the Standard VGA/SVGA drivers provided with Windows, and decrease the amount of colors and the resolution being displayed.

    Here are some additional items worth checking:
    - Defrag all the hard disks in the computer.
    - Disable screen savers
    - Remove all programs from the Windows StartUp folder (Windows\Start Menu\Programs\StartUp)
    - Open WIN.INI and if there is anything after the run= or load= lines, use a semi-colon to rem the line out.
    - Disable any kind of virus scanning program that might be running in the background
    - If Cakewalk's Auto Save feature is enabled, try to disable it.
    - Make sure Cakewalk (and the Wavedata directory) is not installed on a compressed hard disk.

    Also, you can try entering into System.ini:

    [vcache]
    MaxFileCache=4096  
    (Back to top)

    What can I do about audio record and playback problems with my AWE 64 card?
    There are known issues with the AWE 64 and recording/playback of audio.
    1) Choose Options | MIDI Devices, and make sure the Wave Synth WG MIDI is NOT selected.

    2) Choose Options | Audio and verify that the Playback and Record devices make reference to the AWE 64. Click the arrow to the right of the Playback window. If you see reference to a voice modem, you'll need to disable it (this is done in Control Panel | Multimedia | Advanced | Audio Devices, double click on the modem and choose Do Not Use Audio Features On This Device).

    3) If audio still does not function, locate and open the SYSTEM.INI file, scroll until to find the section marked [drivers], and locate the line MIDI=wavsynwg.drv. Place a semi-colon ( ; ) in front of the word MIDI, save the file, and restart the computer.

    4) It is also a good idea to go to Control Panel | Multimedia | Advanced | Media Control Devices, double click on Wave Audio Device, and choose Do Not Use Features.

    You may also experience dropouts of audio playback during a Cakewalk session. If this occurs, do the following:
    1) Run REGEDIT. It is not available in any w95 menu, but choose Start, Run, and type regedit in the box.
    2) Use the search menu to find the string "FDMAPlayback". The value assigned to it should be 1. Change it to 0.
    3) Do the same with the entry "FDMARecording". (Back to top)

    Why do I get an "Audio disk may be full" error when trying to record audio?
    Take a look the Available Disk Space readout at the bottom of the Cakewalk window. If it says you're low, then you're low, and you'll need to clean up some space. To do this, choose Tools | Clean Audio Disk. Click Find, and once all the files are located, choose Delete All. Make sure you empty your Windows recycle bin afterward, in case the files were sent there. If the disk space readout looks like you've got plenty of room, locate the file AUD.INI in the Cakewalk directory, and delete it.

    Go to Options | Audio | Advanced, and make sure the Data Directory is pointing to the proper path. If you've recently reinstalled or upgraded Cakewalk, this may be incorrect and you'll have to edit it now. Alternately, you can change the Data Directory to C:\Wave (or whatever drive letter is appropriate for your system). If you've already recorded some audio in other files, be sure to move the contents of the previous Data Directory to this new one.

    Make sure that the computer's date is set to the current date. Do this by going to Start | Settings | Control Panel | Date/Time, or by right-clicking on the taskbar's clock and choosing Adjust Date/Time. (Back to top)

    I have followed the tutorials and have the proper port set, why can't I hear any audio?
    Download and install the latest drivers for your sound card. These are usually available from the manufacturer's website.

    It could also be a conflict with the audio capabilities of your modem. You can disable the voice modem driver in Win 95’s Control Panel | Multimedia | Advanced | Audio Device | Properties | Settings. Click on "Do not use audio features of this device." Or, remove the device entirely.

    In Cakewalk you can test for playback by disabling Simultaneous Record and Playback, and by disabling any selection made under Options | MIDI Devices. This may work because some drivers will not play audio and MIDI at the same time,  or play no audio at all when Simultaneous Record and Playback is enabled.

    After that, try some of the more generic fixes:

    Be sure there are no IRQ, DMA, and Port Address conflicts in the system. Also, make sure you're not running any other applications in the background:

    - Disable screen savers
    - Remove all programs from the Windows StartUp folder (Windows\Start Menu\Programs\StartUp)
    - Open WIN.INI and if there is anything after the run= or load= lines, use a semi-colon to rem the line out (put a semi-colon in front of the run= and/or load= lines, save the file, then restart Windows).
    - Disable any kind of virus scanning program that might be running in the background Disable the Windows system sounds  (Control Panel | Sounds. Select 'No Sounds' in the Schemes drop-down list).

    Finally, load a .WAV file or make a recording in Windows Sound Recorder. If you cannot record or play back audio in Sound Recorder, you won't be able to do so in Cakewalk or any other audio application. Consult your computer or sound card vendor's technical support team for assistance. (Back to top)

    Why do I get a "missing audio has been replaced with silence" error?

    You will receive this error if Cakewalk cannot locate the audio data associated with the .WRK file you're opening.

    In Cakewalk, go to Options | Audio | Advanced. Take a look at the Data Directory field at the top. The path you see is the location where Cakewalk looks for your audio data. Mark this path down, and close Cakewalk.

    Now choose Start | Find | Files or Folders. Type *.WA~, and make sure Windows is looking in My Computer. Click Find Now, and you'll see a list of .WA~ files appear in the window below. Take a note of their locations. If the path of these .WA~ files is not the same as the path you saw in Cakewalk, you'll need to reconcile that. The easiest way is to use Windows Explorer to simply move all the .WA~ files into the proper location. Once done, your files should open properly.
    (If the Find | Files of Folders does not come up with any .WA~ files, they are most likely lost from the hard drive, and you'll need to re-create your files. )

    If the .WA~ files are found and are in the correct location but you still receive the error, there is a way to manually recreate your files. Open a file that gives you the error message. Choose Insert | Wave File, and navigate to the location of the .WA~ files. In the Name field type *.*, and hit Enter. You'll now see all of the .WA~ files listed. You may be able to audition them using the Play button, or you can tell which ones are which by the creation date. Double click on the files to import them into Cakewalk. Once they're all in, you'll need to rearrange them properly, then resave the file.
    (Back to top)

    Can I have Cakewalk automatically control the Local feature of my MIDI Keyboard?

    Any of these can be added to the [Options] section of ttsseq.ini,  depending on what you want:

    SendLocalOff=0 will not set the synth to Local off at startup
    SendLocalOff=1 will set the synth to Local Off at startup.
    SendLocalOn=1 will set the synth to Local On at exit. (Back to top)

    How can I send program changes from Cakewalk to my MIDI device?

    Set the Now time to where you want the program change, and choose Insert | Bank/Patch Change. The choice you make will be placed on the active track (Back to top)

    What can I do about the ‘Cannot Create Staff View Musical Font’ error message?

    You will get this error if:

    1. You have a Font Manager installed on your system. Disable it, then launch Cakewalk.
    2. You have a large number of fonts on your system. Check the Fonts folder in the Windows directory. You'll need to get most of the fonts off your system (save them on a floppy), then launch Cakewalk.
    3. You've got a font in that folder named SYMBOL. Remove this font, then launch Cakewalk.

    (Back to top)

    What can I do about stuck notes and random notes sounding on my MIDI Keyboard?

    These kind of problems are related to the software driver for the MIDI interface you are using. You should contact the  manufacturer of your MIDI hardware to obtain the most recent version of their drivers.

    If you are running the most recent version of the MIDI drivers available from the manufacturer of your MIDI hardware and the problems persist, you should consider replacing  the MIDI hardware you use now with a model made by another manufacturer. If you are using the joystick port of a soundcard for doing MIDI, you should consider adding a dedicated MIDI interface to your setup, as in many cases the joystick port of a sound card can prove to be ineffective in handling MIDI data. 
    (Back to top)

    Q: Why can't I get any MIDI output from Cakewalk?

    Q: Why can't I get any MIDI input to Cakewalk?

    A: The first step in getting MIDI in and out to function properly is to make sure the cabling to your external keyboard is correct. You need to connect MIDI Out of your keyboard to MIDI In of your interface, and MIDI Out of the interface to MIDI In on the keyboard. If you are using external sound modules, connect them via the MIDI keyboard’s Thru jack.

    Second, run Cakewalk, and from under Options | MIDI Devices choose the external MIDI in and out drivers that represent the MIDI interface you have installed, and click on "Move selected devices to top" (only the output side will move).  If you see any other external MIDI drivers showing up, aside from the ones needed to control your hardware,  you must remove it,  via the Windows Control Panel. If you do not see any external MIDI drivers relating to your hardware, it is because none have been installed. You will need to install them from the disks that came with your MIDI interface or sound card. This is done via Windows (Control Panel | Add New Hardware).

    If you continue to have trouble with MIDI in or out you should contact the manufacturer of your MIDI hardware to obtain the most recent version of their drivers.

    If all the above is setup properly, including having the latest drivers, and you still have problems either with in or out, you will need to  investigate the possibility of a hardware conflict. Double check your IRQ and Port Address settings for each installed hardware device. You do not want any two devices to share the same IRQ or Port Address setting. Also, you may find IRQ 2/9 to be problematic on some machines. (Back to top)

    How can I independently control volumes of the different drums in my drum track?

    Unless each drum note is set to receive on a different MIDI channel, the volume of all the notes will be affected by the controller #7 volume data being sent on that track. One solution would be to use Cakewalk's Event Filter to strip out the drum notes to individual tracks. Assign each drum track to the MIDI channel your drum module is set to receive on, and use the Vel+ parameter of the Tracks view to mix the parts.
    If you're using Professional or Pro Audio, you can use the Split Notes to Tracks.CAL routine, which gives you the same results more quickly. (Back to top)

    How can I record into Cakewalk from an external sequencer or drum machine?

    1) Download the 16 Channel Multitrack Template, save it in your Cakewalk folder or the folder you specified in Tools | Global Options | Folders | Templates.

    2) Click File | New and select  "16 Channel Multitrack-New", then click OK.

    3) Arm the tracks appropriate for your sequence.

    4) Choose Tools | Project Options | Clock and select MIDI Sync. This tells Cakewalk to use the external sequencer as a clock source, instead of using Cakewalk's internal clock.

    5) Press record in Cakewalk. The "Waiting for MIDI Sync" message will display. Make sure your keyboard's sequencer is set to transmit MIDI sync, then begin playing the external sequencer. Cakewalk will then begin recording.

    Q: How do I add a repeat sign, and double bar line to my notation view?

    Q: How do I add the trill and firmata symbols to my print outs?

    Q: How do I add slurs or tied notes to my staff?

    A: Cakewalk is not intended as a replacement for full-featured music publishing software. You certainly can use Cakewalk to input and print out your music, but the program's main use is as a MIDI sequencer, and for recording and editing music. At this time Cakewalk does not support the repeat sign, double bar line, trill, and firmata symbols. However, the crescendo and diminuendo signs, enharmonic spelling, guitar chord symbols, expression marks and pedal events are available in our Cakewalk Pro Audio product. Also, Cakewalk Pro Audio will automatically place a double bar line at the end of your song.
    Slurs are not available in Cakewalk. Notes are tied automatically when they extend across a measure boundary. You can create this manually by placing the first note of the tie, right clicking, and increasing the note's duration appropriately. (Back to top)
     

    When I record MIDI, Cakewalk gives me doubled notes. What's wrong?

    You'll need to determine if this is a recording problem or a playback problem. To determine which one it is you'll need to start with a new file in Cakewalk. Click the Record button and play 4 notes. Stop recording and open the Event list view from Cakewalk's View menu. If you see 8 note events look at the Channel column in the Event list. If there are 2 different Channel numbers listed in this column, then your instrument is transmitting on multiple channels. You should configure your instrument to transmit on only one channel. It is also possible to have Cakewalk ignore input on certain channels in the Options | Global | Filter dialog. (Back to top)

    Why won't Cakewalk open some of the MIDI files I downloaded from the Internet?

    Cakewalk is pretty robust when it comes to opening various file formats. So when it cannot open a file it usually means the file may be corrupted or it contains some bad data such as an illegal value. Try opening the file in the Windows 95 Media Player. If it cannot open the song it may be unsalvageable. (Back to top)

    Q: Why is the File > Export Audio  menu item grayed out?

    Q: I want to create an MP3 file, but my MIDI tracks aren't getting included. How do I add my MIDI tracks to the MP3?

    Q: I want to create a Wave file (to burn a CD, perhaps) but my MIDI tracks aren't getting included. How do I add my MIDI tracks to the Wave file?

    A: MIDI data cannot be included in an MP3, Wave, RealAudio, or Windows Media file. Only audio data can be exported as one of these file types. Therefore, in order to prepare your Cakewalk project to be exported as one of these file types, you'll need to re-record your MIDI tracks as audio. Here's how to do it;

    If you are using DXi synthesizers, simply select the Audio and MIDI tracks and choose Edit > Bounce to Track.  Cakewalk will automatically include DXis when you use File > Export Audio.  If it does not, make sure that you don't have specific tracks selected, soloed, or muted.

    These are the steps for re-recording any MIDI tracks that are using your sound card's internal synthesizer sounds – such as FM, wave table or SoundFonts:

    1. Open the file you're working with. Arm one open track with a Source of Stereo, or two open tracks for recording audio by setting the Source column to Left and Right. If you have more than one sound card installed, make sure you select the Source of the sound card that is playing your internal MIDI sounds. Also make sure that you don't have any tracks set with a Source of MIDI in Cakewalk, or you could overwrite them by accident.
    2. Next, open your sound card's mixer device. This is normally done by choosing Start | Programs | Accessories | Multimedia | Volume Control | Options | Properties. Click on Adjust Volume For Recording, and make sure all boxes below are checked. Click OK, and locate the slider marked MIDI, Synth, Mixed Input, or What You Hear. Check the Select box at the bottom, then close the window.

    NOTE: Some sound cards, such as the SoundBlaster Live, have their own proprietary mixer. If yours has one, please use it instead.

    Press Record, and all of your MIDI tracks assigned to the card's internal synthesizer will be recorded as an audio track (or tracks). After you are done recording, mute the original MIDI tracks. This will save confusion, since you'll be listening to them as audio tracks now.

    Here's how to re-record any MIDI tracks that are played on your external sound modules or instruments:

    1. Connect the audio outputs of your MIDI instruments to the line inputs of your sound card.
    2. Open the file you're working with, and arm one open track with a Source of Stereo, or two open tracks for recording audio by setting the Source column to Left and Right. If you have more than one sound card installed, make sure you select the Source of the sound card that is playing your internal MIDI sounds. Also make sure that you don't have any tracks set with a Source of MIDI in Cakewalk, or you could overwrite them by accident.
    3. Next, open your sound card's mixer device. Choose Start | Programs | Accessories | Multimedia | Volume Control | Options | Properties. Click on Adjust Volume For Recording, and make sure all boxes below are checked. Click OK, and locate the Line In slider. Check the Select box at the bottom, then close the window. To make sure you're recording at a good level, you'll need to check Cakewalk's audio meters in the Console View.

    Press Record, and all of your MIDI tracks assigned to the external MIDI instrument will be recorded as an audio track (or tracks). To save confusion, you should mute the original MIDI tracks, since you'll be listening to them as audio tracks now.

    To create the file in Cakewalk 9.0, solo the new audio track(s), choose Tools | Mixdown Audio | Export to File, and select the file type you wish to create.

    In Home Studio 8.0 and earlier, which does not include the Mixdown Audio feature, simply select all audio tracks in the file and choose Tools | Export Audio and choose the file type you wish to create.
    (Back to top)

    How do I have Cakewalk look for and save my work to a certain directory?

    Specify the correct directory in Options | Global Options | Folders (Options > Global).

    A more in depth explanation of these settings is available in the Configuration Files Appendix of your Cakewalk Users Guide. (Back to top)

    Why don't I don't see any waveform drawings in my audio clips?

    Right click on any clip and choose View Options. Place the check mark next to Display Clip Contents. 

    There are some rare occasions where the contents of your Picture Cache directory have become corrupted and will keep Cakewalk from displaying clip contents. To correct this problem, delete all of the *.WOV files in your Picture Cache directory.

    Last, try this: Locate the file AUD.INI in the Cakewalk directory, double click it, and take a look at the line PictureDir=. If the path after the = is not pointing to the current installation of Cakewalk, edit it now, then choose File | Save and restart Cakewalk. (Back to top)

    Why are my MIDI tracks being recorded onto my audio tracks?

    If you are not using an external mixing board, this problem can be eliminated by adjusting the Windows 95/98 Volume Control. Quick on the Start button | Programs | Applications | Multimedia | Volume Control. Next click on the Options menu and select Properties. Click on Adjust Volume for Recording and click OK. Remove the check marks from any Select boxes you are not using. If you are recording microphone input, leave only the Mic Select box checked. (Some sound cards have their own proprietary mixer which may look different that described here)

    If this your sound card does not use a software mixer such as described above, or those steps do not help, consult the card's manufacturer for further advice.

    If you are using an external mixing board, check your signal path to make sure you're not routing audio playback back into the sound card.
    (Back to top)

    Why do I sometimes hear a static sound when playing or recording to a SoundBlaster?

    If you are using a Creative Labs AWE 43 or 64 sound card, the audio playback quality will be poor if full-duplex mode is enabled. This is a condition caused by the Creative Labs Driver. The audio is recorded in 16-bit, but will only play back in 8-bit as long as the full-duplex mode is enabled. Once you make a recording, choose Options | Audio | Advanced and uncheck the "Enable Simultaneous Record/Playback" item. As soon as you change the Source from Audio to MIDI, the driver automatically plays back 16-bit audio.
    The SoundBlaster Live card does not suffer from this limitation. 
    (Back to top)

    Why can't I get an Input  level on my Audio Meters?

    Make sure at least one audio track is armed or set to an Audio Source.
    Some users have fixed similar problems by disabling the audio capabilities of the voice modem, if you have one. This can be disabled in Control Panel | Multimedia | Advanced | Audio Devices.
    (Back to top)

    How can I hear previously recorded audio tracks while I record new ones?

    You enable full duplexing in Cakewalk's Options | Audio | Advanced menu by placing a checkmark next to "Enable Simultaneous Record/Playback". If this option is not available to you, your card does not currently support full duplex operation. Get in touch with the card manufacturer for details.
     (Back to top)

    What can I do if Enable Simultaneous Record/Playback is grayed out or unavailable?

    If the simultaneous record and playback option is grayed out, there is nothing in Cakewalk itself that can make it an option for you. The card either does not support full duplex or there is a problem with the driver. Here are some things you can try:

    1. Download and install the latest driver for the card. If you are using the latest driver, try re-installing it.
    2. Close Cakewalk and delete the CW9AUDX file from the Cakewalk directory. If you have a file named TTSAUDDX.INI or AUDMM.INI, delete that as well.
    3. Disable any voice modems in your computer in Control Panel, Multimedia, Advanced, Audio Devices. Then restart your computer.
    4. Start Cakewalk. Click OK when asked about Profiling Your Audio Hardware.

    See if the option has become available to you now. (Back to top)

    Why does Cakewalk skip or stutter when playing songs containing audio?

    There are a number of reasons why this can occur. Try each of the following steps:

    1. For Windows 98/ME: Go to the Windows Control Panel and double-click on the System icon. Click on the Performance tab. At the top of the Performance screen read the entries across from File Systems and Virtual Memory. They both need to say 32-bit. If they instead mention MS-DOS Compatibility Mode then your computer has a serious problem - beyond the scope of what a Cakewalk technician can fix. Your computer is processing the audio data very slowly and Cakewalk will not work properly until the MS-DOS Compatibility Mode problem is eliminated. Help is available on the Microsoft Technical Support web page at www.microsoft.com/Support  Click on the "Support Online" link and search for the phrase "Troubleshooting MS-DOS Compatibility Mode on Hard Disks".
    2. Defragment all of your hard disks. (Start | Programs | Accessories | Systems Tools | Disk Defragmenter.)
    3. Make sure nothing else is running while Cakewalk is open. Click Ctrl+Alt+Del and End Task everything other than Explorer, Systray, Cakewalk, and anything else you absolutely need. All antivirus software, crash protectors, screen savers, and so on must be shut down.
    4. Remove all programs from the Windows StartUp folder (Windows\StartMenu\Programs\StartUp)
    5. Open WIN.INI and if there is anything after the run= or load= lines, use a semi-colon to rem the line out.
    6. Disable any kind of virus scanning program that might be running in the background
    7. If Cakewalk's Auto Save feature is enabled, try to disable it.
    8. Go to Control Panel | System | Performance | Graphics, and turn "Hardware acceleration" down a couple of notches. (Usually two is sufficient)
    9. Make sure Cakewalk (and the Wavedata directory) is not installed on a compressed hard disk.
    10. Also, you can try entering into System.ini:
      [vcache]
      MaxFileCache=4096
    11. Make sure you have the most recent drivers for your soundcard installed.
    12. Try the following:
      Cakewalk SONAR, Plasma, HS2002, and MC2002 - increase the buffers in Options > Audio > General.  Change I/O buffers to 256 in Options > Audio > Advnaced.       Cakewalk 9.0 - increase the Buffers in Playback Queue setting in Options | Audio.
      Cakewalk 7.0x and later - increasing the Playback Buffers setting to 12 under Tools | Audio Options | Advanced.
      Cakewalk 6.0x and earlier -       increasing the Queue Buffer setting to 12 under Settings | Audio Options | Advanced.
      Cakewalk 6.0x and earlier - Make sure Enable Low Latency Mixing is off (un-checked) in Cakewalk's Settings | Audio Options menu.

    (Back to top)

    I can't find my Cakewalk serial number. How do I find out what it is?

    Your serial number is located on your Cakewalk registration card. If you cannot find this card, or if you sent it to us and did not copy the number down, you'll need to call our Customer Service team at 1-888-CAKEWALK (press 2 when prompted). They'll be able to find your number or tell you how to receive a new one. (Back to top)

    Cakewalk doesn't include an Instrument Definition for my MIDI instrument. Where can I find one?

    If Cakewalk doesn't currently have the definition for your instrument, you may have to create the definition yourself. We do offer step by step instructions on how to do so here.
    You might also consider posting a request for the definition on our General newsgroup, which you can access from our Newsgroups page. Often, another Cakewalk user has already created the definition, and will email it to you. (Back to top)

    ROLAND/BOSS Keyboard owners, click here for a list of instrument definitions provided by Li'l Chips Systems.

     

     
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