Contact Cakewalk Support

We provide a number of different resources to help you address support concerns. Please make sure you are contacting the correct department so that we can assist you more efficiently.

Get help with Cakewalk store orders or pre-purchase information.

Get help with your registering and unlocking your product past the trial period.

Free technical support for troubleshooting an issue with your product (select products only)

Outside of the U.S.? You can purchase directly from your local Cakewalk distributor or contact local support provided by our partners.

Found a defect? Is a feature not working as intended? Send a report directly to our Development & Quality Assurance teams.

Have a great idea for a current or future Cakewalk product? Let us know at the Cakewalk Forum! We'd love to hear from you!

Holidays and closures

Cakewalk is closed in observance of the following holidays listed below. While we will make every effort to respond to any questions as quickly as possible you should expect a longer than normal response time around holidays.

  • Good Friday (Friday, April 3rd, 2015)
  • Memorial Day (Monday, May 25th, 2015)
  • Independence Day - observed (Friday, July 3rd, 2015)
  • Labor Day (Monday, September 7th, 2015)
  • Thanksgiving weekend (Thursday, November 26th and Friday, November 27th, 2015)
  • Christmas Eve (Thursday, December 24th, 2015)
  • Christmas Day (Friday, December 25th, 2015)
  • New Years Day (Friday, January 1st, 2016)

Technical Support Policies

Technical support is only available to registered users of the products listed below. If your product is not on the following list, check out our Knowledge Base for assistance.

The following software products are supported over the phone and via email by Cakewalk:
  • SONAR Platinum, SONAR Professional, SONAR Artist
  • SONAR X3 Producer, SONAR X3 Studio, SONAR X3
  • Dimension Pro
  • Rapture
  • Z3TA+ 2
The following software products are only supported via email by Cakewalk:
  • CA-2A Leveling Amplifier
  • RE-2A Leveling Amplifier
  • Music Creator 7
  • Music Creator 6 Touch
  • Music Creator 6
The following hardware products are supported by Roland:
  • V-Studio products
  • Cakewalk Audio/MIDI Interfaces
  • Cakewalk MIDI Controllers & Keyboards
  • Cakewalk Desktop Monitors

For instructions on contacting Roland U.S. click here. Outside of the United States? Click here.

Please note: for LE products such as SONAR X3 LE and SONAR X1 LE and Trial versions, support is limited to installation and registration assistance. LE and Trial users can find additional resources on the Cakewalk web site Be sure to check out our support resources, FAQ and product-specific support information.

Your product's serial number is required to verify your registration, be sure to have it ready when calling or filling out the support form on our website. You can find your serial number within most Cakewalk products by clicking Help > About.

To better serve the needs of all users technical issues and ensure that all users are assisted as quickly as possible we are unable to offer how-to or tutorial services with using your Cakewalk product. We will be happy to point you in the direction of the appropriate documentation to help get you started as well as suggest other helpful resources.

Hours of Operation & Contact information

Support Notice

Cakewalk Phone Support will be closing February 24th, 2015 at 4:00 PM EST for a company meeting.

If you need assistance, please feel free to send us an email or give us a call when we resume normal business hours.

We apologize for any inconvenience this may cause and thank you for your patience, understanding and continued support.

Best regards,
Cakewalk

 Order & Registration

 Technical Support

  • 1 PM - 6 PM Eastern Time
  • Monday through Friday
  • 617.423.9021 (Boston)
  • 323.370.6701 (Los Angeles)
  • Email Tech Support

 Dealer & Distributor Sales

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