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General Cakewalk Installation
Tips
Serial Number and CD Key
The Cakewalk install routine requires that you enter a valid serial number
and a CD Key or the install program will refuse to continue. A unique
serial number is supplied in each Cakewalk package. The serial number
is printed on your registration card. Your CD Key is located on a sticker
attached to the back of your Cakewalk CD jewel case.
Tips for finding your serial number:
- Start Cakewalk and select Help | About
– this only works if you entered your serial number correctly during
the Cakewalk installation.
- Contact Cakewalk Customer service at
1-888-CAKEWALK or +1 (617) 423-9004.
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The "Please Insert
Original Disk" error message
You will receive this message
if you attempt to install Cakewalk from a networked CD-ROM drive. Cakewalk
will only install from a local CD drive.
The local CD-ROM drive must also be DIRECTLY
supported by Windows 95/98 (i.e. in its drivers list) for Cakewalk to
install properly.
You’ll also receive this message if
there’s a real mode CD-ROM driver being installed in Autoexec.bat
or Config.sys. You can check for this problem by going to Control Panel
| System | Performance and checking File System and Virtual Memory. Both
need to read "32 Bit." If they don't you will receive the "insert
original disk" error message. Users need to reconfigure their system,
eliminating the real mode drivers, or replace the real mode driver with
a true 32 bit version. Contact your hardware manufacturer or Microsoft
for driver updates.
Note: Real-mode drivers are one terminology to describe older, Windows
3.1 style CD-ROM drivers. The newer drivers are usually called 32 bit
Windows 95 drivers. You will need to have the newer, 32 bit drivers working
to install Cakewalk 7.0 or 6.01
Eliminating the "Please Insert
Original Disk" error message
Check Control Panel | System
| Performance. If the File System or Virtual Memory setting specify a
problem with a hard disk called MS-DOS Compatibility Mode, your problem
is slightly more serious. For more detailed information on this problem
check the Microsoft Technical Support web page at www.microsoft.com/support
Click on the "Support Online" link and search for the phrase
"Troubleshooting MS-DOS Compatibility Mode on Hard Disks." The
explanation below is an excerpt from MS Article ID: Q130179
MS-DOS Compatibility mode may be in use
for any of the following reasons:
- An "unsafe" device driver,
memory-resident program, or virus hooked the INT21h or INT13h chain
before Windows 95 loaded.
- The hard disk controller in your computer
was not detected by Windows 95.
- The hard disk controller was removed
from the current configuration in Device Manager.
- There is a resource conflict between
the hard disk controller and another hardware device.
- The Windows 95 protected-mode driver
is missing or damaged.
- The Windows 95 32-bit protected-mode
disk drivers detected an unsupportable configuration or incompatible
hardware.
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