If you haven't found the information you need at this site, please try these other technical support options:

• Email Support
• Phone Support
• Newsgroups

E-Mail Technical Support

Email based Technical Support allows you to get the answers you need, without the cost of a telephone call. Send us your questions any time it's convenient for you, and because you're already on the Internet, email is free.

We answer most questions within 2 business days. During times of increased volume, and after weekends or holidays, it may take us a bit longer than usual to answer your questions. Cakewalk Technical Support offers the best service in the industry so it's worth the wait.

We will only answer questions that meet each of the following three requirements.

• Your software must be registered with us. (see registration help below.)
• You must include your serial number in each e-mail message.
• You must include your FULL NAME in each e-mail (just including an E-Mail address or nickname is not enough).

Registration Help

Registering your software is easy. We offer several methods to make it easier for you:

1. Online registration is available here.
2. You can mail the registration card included in your Cakewalk product box.  Please note that many of our current products no longer come with a registration card.  The serial number for these products can be found on a sticker on the back of the product CD jewel case or cover.
3. Call Cakewalk customer service at 1-888-CAKEWALK.

If you don't know your serial number, you can find it in several places:

1. It's on your registration card.  Please note that many of our current products no longer come with a registration card.  The serial number for these products can be found on a sticker on the back of the product CD jewel case or cover.
2. You can look it up while using your Cakewalk software. Simply open the Help pull-down menu and click on About Cakewalk.
3. If you're really stuck you can call Cakewalk customer service at 1-888-CAKEWALK (1-617-423-9004 for international callers).

Email Addresses By Product

Cakewalk offers a number of different music software solutions. Click on the appropriate link below to submit your Technical Support Email Request.

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Phone Support

Cakewalk Technical Support Specialists are available between 10 AM and 6 PM, Monday through Friday.  In order to offer the best support to our customers, only current Cakewalk products and verisons are supported via phone. Older Cakewalk products and versions will only be supported via E-mail.

Products currently supported via phone and email:

• SONAR 2

• SONAR 1

• Home Studio XL

• Home Studio 2002

• Guitar Tracks Pro

• Project5

Registered owners of these products can reach a Technical Support Specialist by phone at (617) 423-9021. Please have your serial number ready when you call.   

If you don't remember what your serial number is, go to the Help menu and click on the About box. 

The following products are not supported via phone, only via e-mail:

• pyro (All Versions) 

• Pro Audio 9 and earlier 

• Professional 9 and earlier

• Home Studio 9 and earlier

• Guitar Studio 2 

• Guitar Studio 1 

• Guitar Tracks 1 and 2

• Music Creator 1, 2002 and 2003

• Plasma 2002 and 2003

• Club Tracks

• Cakewalk Express 8 and earlier

The following products are not supported by Cakewalk Technical Support:

• Fruity Loops (http://www.fruityloops.com)

• Slowblast (http://www.slowgold.com)

• Overture (http://www.geniesoft.com)

• Scorewriter (http:/www.geniesoft.biz)

• Metro (http://www.sagantech.biz)

Click here for support email information.

See the Getting Help section of the Cakewalk User's Guide Preface or the 

Contacting Cakewalk section of your product's Help file for contact information.

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Newsgroups

• Trade tips, advice, and success stories with other Cakewalk owners.
• Read and reply to messages posted by other customers.
• Ask for help with problems.
• Request new features.
• Correspond with the worldwide Cakewalk community.

Rules of Conduct

How to Get There

Instructions For AOL Users

Can't see new messages?

Rules of Conduct
Before posting to the newsgroups, please review these Rules of Conduct:

• Appropriate Language: The purpose of the Cakewalk newsgroups is to exchange technical information and expertise on Cakewalk products. Please avoid personal attacks, slurs, and profanity in your messages.
  
  
• Message Topics: Please keep the topic of messages relevant to the subject of the newsgroup. It's normal for some message topics to drift from the stated subject. However, to ensure maximum impact and benefit for all involved, please keep your messages close to the newsgroup's subject.
  
  
• Advertising/Solicitation: The newsgroups are for assistance on Cakewalk products. Participants are asked to refrain from posting advertisements or solicitations not pertaining to the intended use and purpose of the newsgroups.
  
  
• Serial Numbers: Please do NOT post serial numbers or CD keys in the newsgroups. We do not want to give people with illegal copies of Cakewalk the ability to register.
  
  
• Attachments: Please refrain from posting large binary attachments to the newsgroups, as users with slower modems will be negatively affected. Posting small Cakewalk-related files in order to receive technical assistance with that file is acceptable. Posting pictures of your cat, no matter how cute, is not.

Thank you!

How to Get There
The Cakewalk discussion groups are provided in the form of Internet newsgroups, hosted by a dedicated Cakewalk newsgroup server.

You can use any newsreader software to access these newsgroups. Newsreaders are included in both Internet Explorer and Netscape (ver 2 or higher). There are also many stand-alone newsreaders, one such is Agent

• With Microsoft Internet Mail and News installed, after you click on a newsgroup link, you'll be prompted for configuration information. When prompted for the News Server, specify news.cakewalk.com. You do not need to enter an account name or password.
• If you are using an NNTP newsreader (sometimes called a news client) other than Internet Mail and News, don't forget to configure it to read the newsgroups. The Cakewalk news server name is news.cakewalk.com.

Instructions For AOL Users
There are some special things AOL users will need to do in order to access the newsgroups.

1. Ensure you have AOL version 3.0 or higher.
2. Download and Install the AOL version of Netscape. You can access this on AOL via the keyword, "Netscape."
3. Sign on to AOL, (minimize AOL, do not signoff), run the Netscape Navigator for AOL.
4. Return to this page and click on the links above, or manually type in the URL.

Can't see new messages?
We recently moved the newsgroups to a new server. If you do not see any new messages in the groups you will need to reset the message counters in your news reader client. The exact steps will vary depending on what news reader you're using. 

To reset the message counters in Outlook Express:

1. Launch Outlook Express and select Tools | Options.
2. Select the Maintenance tab.
3. Click the Clean Up Now button.
4. Click the Reset button.
5. Click Yes.

If you're using another news reader please check the documentation that came with it for information on how to reset the message counters.

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