Contact Cakewalk Support
We provide a number of different resources to help you address support concerns.
Get help with registration, pre-purchase information or assistance with an order
from the Cakewalk store.
Free technical support is available for current products, click to learn more.
Outside of the U.S.? You can get help from your local Cakewalk distributor.
Found a defect? Is a feature not working as intended? Send a report directly to
our Development & Quality Assurance teams.
Have a great idea for a current or future Cakewalk product? Send it our way!
Holidays and closures
Cakewalk is closed in observance of the following holidays listed below. While we
will make every effort to respond to any questions as quickly as possible you should
expect a longer than normal response time around holidays.
- New Year's 2012: Cakewalk will be closed on Monday January 2nd
- Martin Luther King, Jr. Day (third Monday in January)
- Presidents' Day (third Monday in February)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Thanksgiving (fourth Thursday in November)
- Christmas closures 2011: Friday December 23rd and Monday December 26th
Technical Support Policies
Technical support is only available to registered users of the products listed below.
If your product is not on the following list, check out our
support resources for assistance.
The following software products are supported over the phone and via email by Cakewalk:
- SONAR X1 Expanded, Producer, Studio and Essential
- SONAR 8.5 Producer and Studio
- Dimension Pro
- Rapture
- Z3TA+ 2
The following software products are only supported via email by Cakewalk:
- Music Creator 5 & 6
- Guitar Tracks Pro 4
- Guitar Tracks (included with V-Studio 20)
- pyro Audio Creator
- SONAR Home Studio 7 and 7XL
- SONAR VS (included with V-Studio 100)
The following hardware products are supported by Roland:
- V-Studio products
- Cakewalk Audio/MIDI Interfaces
- Cakewalk MIDI Controllers & Keyboards
- Cakewalk Desktop Monitors
For instructions on contacting Roland U.S.
click here. Outside of the United States? Click here.
Please note: for LE products such as SONAR LE, Music Creator LE, Audio Creator
LE and Trial versions, support is limited to installation and registration assistance.
LE and Trial users can find additional resources on the Cakewalk web site. Be sure
to check out our support resources,
FAQ and product-specific support information.
Your product's serial number is required to verify your registration, be sure to
have it ready when calling or filling out the support form on our website. You can
find your serial number within most Cakewalk products by clicking Help > About.
To better serve the needs of all users technical issues and ensure that all users
are assisted as quickly as possible we are unable to offer how-to or tutorial services
with using your Cakewalk product. We will be happy to point you in the direction
of the appropriate documentation to help get you started as well as suggest other
helpful resources.
Hours of Operation & Contact information
Customer Service
- 10 AM - 6 PM Eastern Time
- Monday through Friday
- 1-888-CAKEWALK, international callers use +1 617.423.9004
-
Email Customer Service
Technical Support
- 10 AM - 6 PM Eastern Time
- Monday through Friday
- 617.423.9021 (Boston)
- 323.370.6701 (Los Angeles)
-
Email Tech Support
Dealer & Distributor Sales
- Monday through Friday
- 617.423.9004 (Boston)
- 323.370.6701 (Los Angeles)
- Press option 4
