• Customer Service
• Technical Support
• Problem Reporter
• Feature Requests
• International Support/Outside of U.S.
• Tools for Third-Party Developers

Contact Cakewalk Support

We provide a number of different resources to help you address support concerns.

Holidays and closures

Cakewalk is closed in observance of the following holidays listed below. While we will make every effort to respond to any questions as quickly as possible you should expect a longer than normal response time around holidays.

• New Year's 2012: Cakewalk will be closed on Monday January 2nd
• Martin Luther King, Jr. Day (third Monday in January)
• Presidents' Day (third Monday in February)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Labor Day (first Monday in September)
• Thanksgiving (fourth Thursday in November)
• Christmas closures 2011: Friday December 23rd and Monday December 26th

Technical Support Policies

Technical support is only available to registered users of the products listed below. If your product is not on the following list and you find yourself stuck be sure to check out our support resources as well as our FAQ.

Please note: for LE products such as SONAR LE, Music Creator LE, Audio Creator LE and trial versions support is limited to installation and registration assistance. If you have a registration problem or need help with a serial number or registration code you should contact Customer Service. For installation assistance you should contact technical support. LE users can find additional resources on the Cakewalk web site be sure to check out our support resources, FAQ and product-specific support information.

Your product's serial number is required to verify your registration, be sure to have it ready when calling or filling out the support form on our website. You can find your serial number within most Cakewalk products by clicking Help | About. To better serve the needs of all users technical issues and ensure that all users are assisted as quickly as possible we are unable to offer how-to or tutorial services with using your Cakewalk product. We will be happy to point you in the direction of the appropriate documentation to help get you started as well as suggest other helpful resources.

The following software products are supported over the phone and via email by Cakewalk:

• SONAR X1 Producer, Studio and Essential
• SONAR 8.5 Producer and Studio
• Dimension Pro
• Rapture
• Z3TA+ 2

The following software products are only supported via email by Cakewalk:

• Music Creator 6
• Music Creator 5
• Guitar Tracks Pro 4
• Guitar Tracks (included with V-Studio 20)
• pyro Audio Creator
• SONAR Home Studio 7 and 7XL
• SONAR VS (included with V-Studio 100)

The following hardware products are supported by Roland:

• V-Studio products
• Cakewalk Audio/MIDI Interfaces
• Cakewalk MIDI Controllers & Keyboards
• Cakewalk Desktop Monitors

For instructions on contacting Roland U.S. click here. Outside of the United States? Click here.

Hours of Operation & Contact information