E-Mail Technical Support

Email based Technical Support allows you to get the answers you need, without the cost of a telephone call. Send us your questions any time it's convenient for you, and because you're already on the Internet, email is free.

We answer most questions within 2 business days. During times of increased volume, and after weekends or holidays, it may take us a bit longer than usual to answer your questions. Cakewalk Technical Support offers the best service in the industry so it's worth the wait.

We will only answer questions that meet each of the following three requirements.

• Your software must be registered with us. (see registration help below.)
• You must include your serial number in each e-mail message.
• You must include your FULL NAME in each e-mail (just including an E-Mail address or nickname is not enough).

If you would prefer to call instead click here for information on phone based technical support.

Registration Help

Registering your software is easy. We offer several methods to make it easier for you:

1. Online registration is available here.
2. You can mail the registration card included in your Cakewalk product box.
3. Call Cakewalk customer service at 1-888-CAKEWALK or (617) 423-9004.

If you don't know your serial number, you can find it in several places:

1. It's on your registration card.
2. You can look it up while using your Cakewalk software. Simply open the Help pull-down menu and click on About Cakewalk.
3. If you're really stuck you can call Cakewalk customer service and ask them to look it up for you.

Email Addresses By Product

Cakewalk offers a number of different music software solutions. Click on the appropriate link below to submit your Technical Support Email Request.

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