First, determine what kind of sound card you have. You will find its name and manufacturer listed under Edit > Preferences > Audio - Devices. Once you have this info, go to and follow the instructions for your sound card manufacturer.You may also get this error message when setting the Driver Bit Depth or Sampling Rate beyond the capabilities of the currently selected sound card.
1. Go to Edit > Preferences > Audio - Driver Settings and reduce the Driver Bit Depth to 16 and the Sampling Rate to 44.1. This is CD-quality and is the best option for most users. Please keep in mind that while many consumer cards such as the Creative Labs Audigy advertise 24-bit capabilities, their drivers only support 16-bit recording/playback.
Tip - Searching Documentation
Tip: To search for a specific topic, type your search query in the Search Cakewalk.com field at the top right of this page.
When the search results appear, click which product's documentation you would like to search to filter the search results further.
Note - Using Offline Help
Note: If you prefer to always use offline Help, go to Edit > Preferences > File > Advanced in your Cakewalk software and select Always Use Offline Help.
If you are not connected to the internet, your Cakewalk software will default to showing offline help until an internet connection becomes available.